You tell us. We handle it. Simple.

1. Give us the mess

Tell us what happened in ordinary English. Upload the invoices, emails, screenshots, order confirmations or complaint references you have. You do not need to organise them first.

2. We decide whether we can take it

We check scope, value, evidence, time limits, authority and whether the requested outcome is objective enough to manage. If it belongs with a regulator, solicitor or specialist service, we say so rather than bluffing.

3. We define what “HANDLED” means

Before the first contact, the case records the target outcome, any minimum acceptable outcome, the authority we have, the fee and the stop conditions.

4. We deal with them

We contact the provider, pursue the complaint, follow up commitments and escalate through the available process. Timers and promises are tracked so “we'll get back to you” does not disappear into a black hole.

5. You make the important decisions

If the provider offers a compromise, asks for information only you can provide or the case is about to cross into legal action, you are brought back into the loop.

6. We verify the real world result

Refund promised is not refund received. Cancellation requested is not cancellation completed. We verify the actual outcome before success is recorded.

7. If ordinary resolution fails

The case can be prepared for the appropriate route before proceedings, or a legal or enforcement route. Any reserved legal activity is undertaken only through a properly authorised structure. Court and third party costs are never incurred silently.